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Customer Delivery Manager

We are looking for a Senior Customer Delivery Manager with the right skillset to lead the customer development process of the company. You are responsible for the sales and business development processes and contribute on all customer related topics. Join us and work closely with high-profile customers and manage pilots and full projects for us and them.

About apheris AI

We believe in a world where innovation and breakthroughs in R&D are driven by collaboration among companies. At apheris AI, our mission is to empower large enterprises to build and orchestrate data ecosystems that enable such collaboration. Our product allows companies to collectively analyze data, while preserving the privacy and intellectual property of it. We leverage the latest advancements in the fields of federated machine learning, cryptography, data privacy technologies and computational chemistry and help the largest companies in the world push R&D into production. Our company is well funded and backed by some of the globally best Venture Capital Funds and Angel Investors. Our incredibly talented and interdisciplinary team is composed of world-leading experts in their fields as well as entrepreneurs and engineers that have been trained at top-tier companies and universities.  We strongly contribute to Open Source; we learn fast, grow rapidly and we have absolute conviction that the next large tech company is currently being built in the heart of Berlin.


Right now, we are building out a handful of R&D data ecosystems with large enterprise customers – our focus industries are pharma & healthcare, chemical R&D and manufacturing. We productize our general-purpose tech core for private data sharing and we heavily ramp up our business development to win the next data ecosystems with leading industry players. The use cases we address are primarily related to R&D acceleration empowered by machine learning applications – the data ecosystems are the foundation for a breakthrough in those use cases.


If all of this sounds like a company you want to be part of, we are delighted to learn more about you.

About this position

As a Senior Customer Delivery Manager at apheris AI, you will be in charge of the communication and successful implementation of projects with our existing and new portfolio of high-profile customers. The role is a unique opportunity to have a very high impact on our business and growth, as you are one of our first commercial team members. You will be closely working with our Founders Robin and Michael. With their help, you develop a deep understanding of our customer’s needs, use cases and objectives and you directly work with our customers to ensure that our product is properly leveraged. Your task includes the development and improvement of our sales and business development strategies, derived from your strong relationship with our customers, to ensure high customer satisfaction and retention. You are working closely with our project teams to facilitate onboarding of new customers and define success and help them drive significant value out of using our product.

What you bring to the table

  • At least 3-5 years of relevant professional experience in customer success, consulting, or key account management in IT-related roles.

  • At least 3-5 years of relevant professional experience in customer success, consulting, or key account management in IT-related roles.
     

  • A profound technical understanding is required (good understanding of data science and enterprise software).
     

  • Having worked for a SaaS or software consulting organization is a big plus.
     

  • You are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty.
     

  • Aptitude in decision-making and problem-solving.
     

  • Demonstrated ability to navigate conflict and foster open communication.
     

  • Strong analytical thinking, outstanding organizational skills and  leadership abilities.
     

  • You have strong communicational skills and enjoy interacting with various customers and contact persons.
     

  • Skilful at building long term relationships with executives and key stakeholders.
     

  • You are looking for a product that you can push with passion and drive.
     

The requirements above are a non-exhaustive list of skills which, from our experience, people successful in similar roles have. If this does not match 100% with you, but you think you fit to this role, we encourage you to apply anyway. We hire mainly based on your personality, potential and motivation to learn and grow, and together we can adapt the role in a way that is meant to fit you!

What we offer you

  • We offer you a cool and engaged team with incredibly intelligent and motivated colleagues that are domain experts in various fields. They will support you in getting up-to-speed with our tech stack!
     

  • We care about diversity and equality and live an open company culture with clear communication and encourage active participation in all areas.
     

  • Exciting growth phase: we are backed by some of the best investors in the world and are growing rapidly.
     

  • We believe that your contribution goes beyond your CV, for us it is important that you connect well with the apheris team.
     

  • Our team has the right mix of getting-things-done and getting-things-right mentality with a good amount of fun added to it.
     

  • We deeply care about your development and well-being, so naturally we offer you lots of room for your professional and personal development.
     

  • We have made it our mission to not only let you shape this position but support your growth.
     

  • We have a very nice office in the heart of Berlin. Part of our team sits in the Cologne area. We support home office from anywhere. Whatever suits you, we are sure to find the right arrangement.
     

  • We offer industry-competitive compensation.

Key facts

  • Contract Type: full-time

  • Location: preferably Berlin, partly remote is possible​

  • Education Level: This role requires a very diverse skillset – any proven track record of outstanding academic and professional achievement is of interest.

Please submit your CV to r.roehm@apheris.com and we will reach out to you and set up a first call to get to know you.

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